I am beginning to think that Mike's behaviour is actually a result of a company-wide policy. The WizOs are also now deleting posts and then merely posting a "if you have problems with us, go to x and file a complaint" to the resulting questions. Basically, it is a "do not explain, tell them to go away" type approach, which has happened before in many of the government agencies around the world (if you have dealt with one, you'll understand this instantly). Thing is, they seemed to have missed the memo that this type of behaviour can only be sustained by something like the government, which controls your lives. For a BUSINESS like WotC, it is economic suicide.
Oh well, there goes any desire that I have to buy Star Wars and MTG products of any stripe...